ServiceNow Optimisation
ServiceNow Cost Optimisation & Governance Enhancement
Reduced unnecessary licensing costs and delivered executive dashboards giving full visibility into ServiceNow platform adoption, usage, and governance.
The Challenge
Unused & underutilised ServiceNow licences, duplicate and outdated Configuration Items in CMDB, limited visibility into platform adoption, weak governance around assets and reporting, and manual effort to identify cost optimisation areas.
Our Solution
Analysed licence allocation and identified inactive/duplicate licences; assessed CI quality and removed obsolete CMDB records; improved CMDB governance and data quality; reviewed module adoption trends; delivered dashboards with continuous optimisation; established a governance framework for licence management.
Results & Impact
Measurable outcomes that mattered.
- Reduced unnecessary licensing costs
- Improved Configuration accuracy
- Increased platform visibility
- Enhanced reporting through clean CMDB data
- Improved decision-making through actionable dashboards
- Created a sustainable framework for ongoing platform optimisation
In Their Words
From unclear platform usage to a governed, cost-optimised ServiceNow environment with full visibility and control.
Technology Stack