AI-Powered EV Charger Installation & Service Platform
Built an end-to-end digital platform connecting customers with qualified EV charger dealers and service professionals, covering installation, payments, communication, and ongoing support.
EV charger installation and servicing involved multiple disconnected activities, including finding qualified professionals, scheduling installations, managing change requests, processing payments, and resolving support issues. The client needed a centralized and scalable platform for residential and commercial customers.
Our Solution
Developed a mobile and web platform featuring secure login, dealer search, installation scheduling, provider reviews, image uploads, change-order management, service completion details, surveys, and multiple payment options. Real-time chat and notifications improve customer-provider communication. A RAG-based AI chatbot answers queries, creates support tickets, and transfers urgent issues to a human support agent.
Measurable outcomes that mattered.
- Simplified the complete EV charger installation and service journey through one connected platform
- Improved workflow visibility, customer communication, payment processing, and support management
- Achieved 15% cost savings against the estimated budget
- Delivered ahead of schedule
A connected EV service platform that manages everything from charger discovery and installation to payments and ongoing customer support.